There are approximately 1,000 new cancer cases diagnosed in the UK every day. Macmillan Cancer Support UK (MCS) offers persons affected by cancer a tool the called Holistic Needs Assessment Test (eHNA) to access more than 200 support services. The paper seeks to (1) find detailed non-drivers that make participants not engage in full, (2) compare metrics used to capture reasons for not answeringin full, and extend them to compute the cost of the service. Continue reading
